“The key is when a customer walks away, thinking,” Wow, I love doing business with them, and I want to tell others about the experience.” ~ Shep Hyken (And sometimes the opposite happens) In an age where there are literally 100’s if not 1000’s of places to get your news, you would think the…
Leadership Arrogance (Part II): Is It Destroying Your Brand? Your brand is your promise, and as a leader, if you tolerate bad behavior and arrogance in your organization, especially amongst your leaders – you are probably doing more damage than good! With the war going on between Russia and Ukraine, we don’t have to look…
“The time is always right to do what is right.” ~ Martin Luther King, Jr. Oh Wells – Why Do You Fargo Your Ethics? Being an ethical leader in todays world can be extremely challenging. My latest book, Extraordinary Results for Life is based on the premise that you cannot be a crappy person and be…
Have you ever received top-secret, exclusive, special offer because you are a very special person? No? That’s funny, I get them all the time, I must be more special than you! I received another offer from a publication because I am a “Professional” and that entitles me to the “Professional Rate!”