“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” ~ Dale Carnegie There is plenty of research on the role that emotions play in the decision-making process. Some folks believe that people make decisions based on rational analysis. And yet, research shows that emotions play a…
“We all have needs, and we will find a way to get those needs met in either a healthy or an unhealthy way” ~ Joe Contrera Studies have shown that you can boil human behavior down into 4 basic categories. People are either driven by a need to be right, to be liked, to…
“Anyone can hide. Facing up to things, working through them, that’s what makes you strong.” ~ Sarah Dessen Many years ago, Mutual of Omaha Insurance Company sponsored a show called The Wild Kingdom. It was a show hosted by Marlin Perkins along with his co-host, Jim Fowler. Each an every Sunday night they took…
“Training is something you do to animals, education is something you do for people.” ~ Joe Contrera Transactions & Exchanges When you go through the drive thru at McDonald’s, there’s a good chance you’re not going for a culinary experience. Going through the drive-thru there is a process that happens about 35 million times…
“What others say and do is a projection of their own reality” ~ Miguel Angel Ruiz Projection is a defense mechanism where we take a part of us that we don’t like (i.e. our arrogant-self, selfish-self, or our untrusting-self, etc.) and project it onto someone else. For example, if we look at someone and…
“There is one quality which one must possess to win, and that is definiteness of purpose, the knowledge of what one wants, and a burning desire to possess it.” ~ Napoleon Hill The other day I was having a conversation with a colleague, fellow coach, and an incredibly good friend, Barry Zweibel. We’ve been…
“The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem” ~Theodore Isaac Rubin At any given time in life, all of us are faced with problems or challenges that at some point may feel insurmountable. Problems come in varying shapes and sizes. It’s…
“We all have blind-spots, but if we are willing to open our ears to feedback and our eyes to how others react to us, we can improve our impact as leaders ten-fold” ~Joe Contrera People always ask me, “What can I do to increase my impact as a leader?” That said, everyone has a…
“You cannot achieve the results you want, until you accept 100% responsibility for the results you are getting!” ~ Joe Contrera If someone stopped you on the street and asked you, “Are you achieving the results you want in life?” How would you answer? If that same person then asked, “Are you as happy…
“The opposite of anger is not calmness, its empathy.” ~ Mehmet Oz Have you ever been in a situation involving another person where you thought to yourself, “You know, if they just worked harder they would be so much better off” Maybe you exited from the highway and at the end of the ramp…